FAQ

When does the registration for RHB Langkawi Ride 2019 start and end?

The registration opens on 8 January and will close on 8 March 2019 or upon reaching the limit of 1,200 participants (whichever comes first).

Steps to register

Visit www.rhblangkawiride.com > go to Event Registration > choose the category you want to participate in, then click Register > you will be redirected to www.gosportz.my/rhb-langkawi-ride-2019-group to complete your registration. Please confirm all details are correct before submitting your registration.

When does the early bird discount start and end?

The early bird discount is available from 8 January to 6 February 2019.

Does the registration fee include insurance coverage?

Yes, the registration fee includes insurance coverage for the event.

What are the payment modes available for registration?

There is only one (1) mode of payment: Online payment via iPay88 (Credit Card / Debit Card / Online Banking)

How do I register if I am between 13 to 18 years old?

Kindly obtain approval from your parent/guardian by completing the Indemnity Declaration Form. Click HERE to download the form. Please email the duly signed form to our Support Team at enquiry@rhblangkawiride.com.

If you fail to do so, the Organiser has the right to reject you from participating in the event.

What is the difference between Group and Corporate teams?

For the Group category, registration is available to a team with a maximum of 5 individual riders. The registration is to be made by the principal rider.

For the Corporate Team category, registration is only open to companies or organisations registered in Malaysia.
The Organiser reserves the right to invite or reject any corporate/open team from participating in this event. A maximum of 5 members per team is allowed for this corporate/open team category.

How do I know if my registration is successful?

Once your payment is completed, an email confirmation will be sent to the email address provided during the registration.

I did not receive the confirmation email, what should I do?

It could be due to the following reasons:

  • You provided an invalid email address when registering.
  • The email (enquiry@rhblangkawiride.com) might have been treated as spam email and diverted to your junk box.

Please email us at enquiry@rhblangkawiride.com and provide:}

Full Name (as stated during registration)
Transaction ID/Reference number

We will reply within three working days. Alternatively, you can call us at 03 – 9280 5094 between 9.00am to 6.00pm on weekdays only.

Why did my user account fail to login or is blocked?

The email activation is not completed. Please go to your mail box and search for the email sent from GoSportz, click on the activation link. Alternatively, you may send an email to support@gosportz.my to unblock.

Do I get a refund if I choose not to participate or am unable to make it on the day after registering for the event?

No, the registration fees are non-refundable.

Can I change the categories after I have completed my registration?

No, you are not allowed to switch to another category after you have completed your registration.

Can I change my race t-shirt/jersey size after completing my registration?

No, you cannot change your t-shirt/jersey size after completing your registration. Please refer to the size chart at the home page before you register.

Can I get my friend to cycle on my behalf?

No, the registration is non-transferable for safety reasons. Also for the ease of identification and contact purposes if any emergency arise.

When is the race pack collection?

Race pack collection #1
Date: 6 April 2019 (Saturday)
Venue : Main Lobby, RHB Centre, Jalan Tun Razak, 50400 Kuala Lumpur
Time: 10.00am to 6.00pm

Race pack collection #2
Date: 12 April 2019 (Friday)
Venue : Ground Floor, Langkawi Fair Shopping Mall, Persiaran Putra, 07000 Langkawi, Kedah
Time: 11.00am to 8.00pm

Please bring along your IC/Passport and Registration confirmation email (soft copy is accepted) to claim your race pack.

Can I help my group member(s) to collect the race pack?

You may collect on behalf of your group member(s) provided you bring along a copy of his/her IC, confirmation slip and authorisation form.

What should I bring on the event day?

Please bring along your IC/Passport for identity verification.

What are the routes for the various categories?

You may obtain the information from our home page.

Am I required to have a bicycle to join this event?

Yes. You need to have a bicycle to join this event.

Can I rent a bicycle at the venue on event day?

No, you are not be able to rent a bicycle on the event day as there is no rental service provided.

What types of bicycles are allowed?

Only Road Bikes, Sports Bikes, Touring Bikes, Hybrid Bikes, Mini Velo Bikes, Folding Bikes and Mountain Bikes are allowed.

The following bikes are STRICTLY NOT ALLOWED for all categories: }

- Bikes with Disc Wheels / Rim Covers;
- Bikes with Aero or Extension Bars;
- Bikes with Fixed Wheels with No Brakes;
- Fixie Bikes;
- Specialist Time Trial Bikes;
- Motorized Bikes;
- Unicycles / Scooters.

How can I get to the event location (Flag off area)?

You can reach Eagle Square, Langkawi by car, taxi or cycling. Kindly refer our home page to get the directions.

Is there a support car in the event a rider faces problems?

Yes, we will have support cars and marshals along all routes.

Will my timing be recorded?

Only participants riding in the 100km and 75km categories will have their timings recorded. They can view their timings at www.rhblangkawiride.com within 5 working days after the event.

Do I get to win a prize if I finish first in my category?

Yes, please refer to the Event Prizes on our home page.

If I miss the flag-off time for my category, can I join another category?

No, you are not allowed to join another category if you miss the flag-off time. This is to ensure a smooth race process.

Is there a cut-off time for my ride?

Yes. For safety reasons, if the appointed officials of the Event Organiser decide that the participants are unlikely to complete their ride within the stipulated cut off time, such participants will be diverted to designated points for pick-up arrangement.
Cut-off time for 100km : TBA
Cut-off time for 75km : TBA

Will I still receive a medal if I exceed the cut-off time?

No, you will not receive a medal.

Will there be any bag deposit service?

No, bag deposit service is not provided.

Will you be providing a delivery or bulk collection service for the event packs?

No delivery or bulk collection service will be provided. However, there will be a dedicated collection counter for companies taking part in the Corporate Team category at the Race Pack Collection venue.

How do I sign up my company for the corporate team bike rides?

Kindly click HERE to register. For further enquiries, please contact our Support Team via enquiry@rhblangkawiride.com.

What are the payment methods for corporate team registration?

Only online payment is available through iPay88 - Credit Card / Debit Card / Online Banking. Alternatively, you may contact our Support Team via enquiry@rhblangkawiride.com.

Do we get to win any prizes in the Corporate Team category?

If your company has registered to take part in the Corporate Team category, only the Champion is entitled for the Trophy & Cash prize. The score of the best 3 members in a team will be taken into account to determine the winning team.

Am I still eligible to qualify for individual’s category even if I am a member of Corporate Team?

Yes, every individual in a corporate team is eligible to win the title in the 100km Men’s Open, 100km Men’s Veteran or 100km Women’s Open categories. What is the age limit for the Children’s category?
There is no Children's category but they can participate in the 25km Adventure Ride. It is open for children aged 13 years old and above as at 31 December 2019 (this is our cut-off date of the qualifying age for the event). For example, if you are 12 years old on 31 December 2019, but will turn 13 years old on 1 January 2020, you are still not allowed to participate in this event.

Is there any requirement for joining the Adventure Ride?

Yes, if you are between 13 to 18 years old, you will need to get the approval from your parent/ guardian and request them to sign an Indemnity Declaration Form. Click HERE to download the form.

Please email the duly signed form to our Support Team at enquiry@rhblangkawiride.com.

Can I accompany my child during the ride?

No, parent/guardian is not allowed to accompany their child during the ride unless they are also one of the participants of the same category (Adventure Ride).